MagicJack LP
PO Box 6846
West Palm Beach FL 33405
Complaint Description:
June 11 - MagicJack Plus Paid $30.00 - MagicJack reported that my phone number port will not be done until June 17th.
According to FCC Regulations a Phone company cannot take more than "One Business Day" Magic Jack has already taken "Three Business Days" and has no plan to return my phone number until "Six Business Days" Which include a weekend. On top of it all they charged me around $15 to port it in, took only a few hours and $30 to port out and says it will take 8 days!
"The Porting Period The FCC has changed its number porting rules to shorten the porting period for "simple" ports from the current four days to one business day. The new deadline applies to all simple ports, including "intermodal" ports such as wireline to wireless, wireless to wireline, wireline or wireless to VoIP or any other combination. Simple ports generally do not involve more than one line or more complex adjustments to telephone switching equipment. Wireline, wireless and interconnected Voice over Internet Protocol (VoIP) providers are required to meet this new, simple port deadline, which will take effect in late summer 2010 for most carriers. Small, rural carriers have a longer period, until the beginning of to meet the new porting deadline. Can be found here. Http://www.fcc. Gov/guides/portability-keeping-your-phone-number-when-changing-service-providers
Your Desired Resolution:
Port out my phone number today.
This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.
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