I received a discount for 0.5mL of filler through a Living Social deal to be used at Two Drops. They honored it and while I was there told me they could make the frown line between my brows go away if I purchased Dysport. They said that they injected the Dysport; however, the frown line remained. I talked to Dr Hess and she injected 10 more mL of what she said was Dusport. The frown lines still remained.
Meanwhile, I purchased a thermafrax series of three and they talked me into injecting filler into my cheeks to make the lines soften around my mouth and under my eyes. Dr Hess injected 2 mL of this filler and it is uneven. My cheeks are not smooth visibly. I can see divots in my cheeks. The frown lines were still present and bags still under my eyes as well. The next visit, I purchased another 2 mL of filler. I came in to continue softening these fine lines.
This time, Dr Hess said that she could inject filler directly into the lines and bags under my eyes. Half way through the procedure, she stopped and asked me, "What is it you're wanting again?" I told her she scared me. We discussed what she was doing as she's the professional injecting my face with filler. I hoped she was clear prior to starting. I was wrong.
After she injected the area around my mouth, she began under my eyes. When she injected under my right eye, she pressed on it afterward. When she did that, the product went up (under my skin) and toward my eye. Now I have a line of filler going from the inside corner of my right eye, down toward the area she was supposed to treat.
I didn't know this happened right in the office. I felt my right eye area get a little numb from the cream applied and assumed she must have touched my eye accidentally. After she did that, she stopped with the injections and said she was only going to treat me with 1 of the 2 mL I'd purchased because my face was swollen and she couldn't tell where I needed it. She wanted the swelling to go down and when I came back the next visit, she said that she'd add the last mL.
And so, I checked out. When I sat in my car to leave, I looked in my mirror to see the results. I wasn't happy. I'd had this done by a different medspa in 2011 and looked fabulous after just 2mL and one treatment. At Two Drops, I'd used 3 mL filler, 50 units Dysport and am still seeing the same bags and wrinkles. And, with my eye being slightly numbed, I looked at it and noticed the filler went up toward my eye.
What was done was done. I had such an unpleasant visit that I didn't want to go back in and complain. I was so upset that I needed time to cool down. My next visit, was for a fraxel treatment the Friday before Mother's Day and Dr Hess wasn't there for me to talk to her. I didn't want to make a big deal. But I did want to show her and tell her I wanted a refund and for the unused 1mL to be credited back as well. I never wanted her touch my face again. She was horrible. I decided to wait and talk to her in person the following visit.
The following visit, she wasn't there again. This time, I was finally cool enough to talk to the front desk without being in a rage that I told Shari the front desk associate about my experience. I asked her if she would refund my money for the pre-paid remaining filler and showed her my eye where it was injected improperly. She denied being able to see what I was talking about and said she'd look through my chart to see.
When she came back into the room, she told me she only had on file the 2 mL of filler and she didn't see the most recent 2 mL I'd purchased. She then said that she'd look closely and try to find it. Meanwhile, I'm getting ready for a chemical peel.
When I finished with the peel and was making arrangements for the 3rd and final fraxel treatment, I waited a very long time to talk to her and follow up with the 'missing records'. She acted like she didn't know what I wanted. Then she said that she didn't have time to look. I asked her if she would email me later and she agreed to that.
Two days went by and there was no correspondence from her. I politely emailed her, asking her to follow up with me regarding this matter. It has been a week now and I still have no response. Not only did all of this happen, but to top it off, Shari told me when I bought that additional 2 mL of filler that she would include it in the rebate and I would get money back for it. I never received the rebate promised by her.
This company is very bad business. I was happy with them at first, but after spending thousands of dollars and getting lumpy cheeks, bad results, poor service, misrepresentation, lies, deception, scams, lost records, no response with serious problems, and no record of pre-paid product, I have obviously changed my mind about this place. It needs to be shut down and they need to be reprimanded in some way.
There's something very wrong about this company.
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