My complaint stems from a Magic Jack experience involving porting my phone number to another carrier.in short they charged me $31 to move my number! I had read the entire service agreement and it says nowhere in it, that I will be charged for porting a number to another company. Magic Jack did their level best to prevent me from transferring my service!
This started a week ago when I was sent a notification about my phone number not being "paid for"? Come to find out Magic Jack says my number was a "Vanity Number" and I had to pay a separate fee for it. Not sure what contitutes a Vanity Number since i pulled the number from their website when I signed up 3 years ago and this is the first time I have been billed for the Vaity Number, go figure. After jumping through no less than 5 hoops (pin numbers, email address, passwords, address, zip codes, you name it) in the end Magic Jack said it would cost me $31 to port the number!
Magic Jack continues to reveal what I perceive to be criminal practices and they know the average person does not have the backing to fight the good fight and make an example of their shady business practices. Not sure this complaint will involve anyone else, or if anyone will even care, but you can throw my hat in the ring for a responder to a lawsuit against Magic Jack anytime, anywhere. I have had it with corporate stealing the consumer blind, 5 cents at a time!!!
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