Usacomplaints.com » Miscellaneous » Complaint / Review: Lorena Ortiz - Consumer Report. #901804

Complaint / Review
Lorena Ortiz
Consumer Report

I think we were being scammed. We were suppose to buy a yorkie from a lady named Lorena Ortiz From Cameroon. She wanted us to pay her 175 to get the dog shipped to us. I told her I didnt have it and she offered to let us pay in payments. We talked and filed all the papers and she told me the dog was now in my name and is waiting to be put on a plane. The airline contacted me via email wanting me to pay 540 for insurance and i told this lady i didnt have it and she offer to pay for half. We told her we thought it was a scam and wouldnt send no more money. We went back and forth for hours. We decided we will send the rest of the 175 as we already paid 60. Then she would pay the insurance as long as we send the 540 back to her asap. We agreed but then we decided to make sure it was legit all we found was sites talking bout scams. We couldnt find a site or number for the airline and she refused to give us any info on the shippment til the insurance was paid. We did however call the insurance place and they couldnt tell us nothing. So we decided we are not sending no more money!!!

Here is the email from airline:
the department of pets and animal live stock
dear client,
accept warm greetings from the entire staffs of the airlines, mostly from the pets department. We have an order from mrs lorena ortiz to ship to you a puppy from our shipping company. This puppy have to be shipped and delivered to (removed), with the following information
delivery addresses:
country... U.S. A
names... Removed
phone numbers. Removed
home address... Removed
state/city/zip code... Removed
airport... Removed

INFORMATION ABOUT THE PET
SENDER... Lorena Ortiz
BREED... Yorshire terrier
sex... Male
vet records... Checked/valid
medical inspection... Done
insurance fees... PENDING
These puppy have to come with all necessary papers needed. But as the veterinarians must conduct another tests to be sure of this puppy health, It was done, all was fine and MEDICATION PAPERS AND REGISTRATION PAPERS were all accurate, The tests have been conducted and the puppy is free from such diseases that may attack other animals like (birds & cats).. So the puppy is now ready for shipment. But it should be noted that the export office just complained to our flight and delivery department that one exportation document is not present which happens to be the insurance license and it is needed by all animals to be transported from our animal delivery company.
So if the above information is correct we will like you to proceed by getting the insurance papers since it is a law here at our animal delivery company that your animal (s) posses all complete documents before the flight information is sent to you so that you know the arrival time at your closest international airport and home delivery the insurance paper is to be gotten at the pet activa insurance company here in cameroon since that is the company responsible for all documents needed by animals to be transported by our company. Your puppy is currently here at our animal delivery company alongside many other dogs to be shipped and delivered to your location, so you have to make sure you get the insurance paper as soon as possible so that your puppy do not miss her flight to your location. The question here is what are the importance of getting a valid insurance permit to the importer of the animal. Below are some reasons why insurance documents are needed by our animal delivery company before animal exportation:

1) if your dog gets sick during its trip to your location, it is the insurance company that is going to be responsible for such costs.
2) once you get a valid insurance permit for your dogs, you can travel to any city within usa, europe and many other countries without any problems.
3) dogs shipped without insurance licenses are always held at the airport of importation once importation papers have been checked and confirmed not complete. Such animals are always sent to quarantine which is 6 months. Quarantine simply means the act of animals with in complete exportation papers going to a 6 months perfect check up at the importing countries.
4) mis shipments to different airlines is been covered by the insurance company. This means your dogs could be registered at our animal delivery company and mistakenly transported to a different airline. Such mistakes are been covered by the insurance company were you got the insurance documents from.
5) finally, we human beings to carryout life assurance, same as animals or pets to carryout pet insurance. So it is our responsibility as long time and experience shippers to give you perfect information that is going to guarantee the safe delivery of your animal at your home address. We have contacted the pet activa insurance company here in cameroon and it is going to cost the sum of $540.00 for these refundable insurance papers to be gotten and the flight information sent to you on time. Regarding on how you shall go about getting these paper, you would have to make the payment directly to us so that we can send our workers over to get the papers as soon as possible for the flight information to be sent to you on time. Furthermore, we do operate bank to bank transfers, credit card payment and pay pal services but it is going to take more time and slow down the process of shipment of layla and gracie (note: we were getting only a male named polo) so you will have to use these means of payment in sending the money to us. It is for this reason that we implemented western union agencies here at our animal delivery company for urgent cases like this. The payment is to be made to our cashier on service today using the below information:
cashiers names: nongho solange
country: cameroon
state: north west
city: douala
zip code: 00237
address: 302 airport road
security question: time limit?
Answer: asap
total amount: $540.00
this payment should be made as soon as possible so that we can confirm the puppy on the first flight today.
If This Fee Is Not Provided, This Puppy Will Not Be Dispatched From The Detention Of The AIR LINES And You Will Spend More For The Daily Feeding Until The Director Confirms The Payments. Kindly E-mail Us immediately As The payment Is Made With Full Money Transfer Details such as the 10 DIGIT Money Transfer Control Number (M.T.C. N#) And the Sender`s Full Names. THE TRACKING NUMBER, FLIGHT NUMBER AND FLIGHT INFORMATION'S OF YOUR PUPPY WILL BE GIVEN TO YOU WHEN PAYMENT IS DONE AS WELL AS A DELIVERY ACCEPTANCE RECEIPT.
Also, we want to alert you that this fees is 0 refundable $540.00 Will Be Refunded Back To You upon the delivery of your puppy at your home address after you have signed the home delivery papers, gotten all the toys and accessories coming with your puppy and also gotten the puppy in good health condition. You need to understand that once this fees is paid a refund receipt would be prepared for you to sign. A copy of the document shall be kept at the PET ACTIVA insurance company, another copy kept here at our animal delivery company. The third copy shall be signed and given to you to keep and the last copy shall be given to the home delivery agents in charge of home delivery at your home. The transfer of ownership documents which we are in possession of here at our airline states that the puppy is under the names (removed) so that means you are the owner of the puppy and all breeding rights of the puppy have been changed to your names as we have signed copies of this documents from the Ministry of livestock and animal husbandry.
Upon delivery at your home, you shall sign all delivery papers, get the toys and other accessories coming with the puppy and in order to get your refund of $540.00 you shall present a copy of your national id card or drivers license to the airport agents for confirmation and refund of funds This payment should be made as soon as possible, So as to prepare the puppy for the flight. We have to transport puppy in the flight Kindly E-mail Us immediately as the payment is made with full money Transfer details and the mtcn number.
Stay to enjoy the service of cameroon airlines douala branch cameroon.
Nsimalen int'l airline
cargo ways agency
secretary
mr. Erica martinez
hope this helps someone!!!


Offender: Lorena Ortiz

Country: USA

Category: Miscellaneous

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google