May I inquired about a tanning bed. I waited a month to recieve my tanning bed (Mid June). I put over $200.00 in "Good Faith" money to start the transaction that was only suppose to take 7 days. The bed was delivered and the agreement was with the delivery driver for me to sign. I was a GOLD card holder (I have paid off items with aaron's) and did not think this agreement would be any different than the others that I had paid off.
I was rushed to the Hospital in in July with a cyst that I still carry and suffer from as it is inoperable, my youngest son at the very end of July came down with a rare disease of the hip called Transient Synovitis (we didn't know this till after many visits to the emergency room and doctors office due to the pain) he could not walk.
Early August, I contacted Aaron's and spoke to a Kathy to possible return the bed due to the medical bills piling up, told her the situation and she was very compassionate and told me to just let her know what I planned to due.
I called back August 17th around 5:00 or so and spoke with Kathy again to schedule the return for Monday, she said fine
On August 20th, the NEW GM called, Brian and asked point blank "why haven't you been in to pay (due date for payment was the 15th of August) I told him briefly the extenuating circumstances and said that I had already scheduled the pick up for Monday. Brian did nothing to empathize with our families plight, he said "well, you do know you have a minimum of 6 months as part of your agreement" I said no. I scheduled a return with Kathy, he rudely said that Kathy is not authorized to accept that and she is just a CSR (what ever that is) I told him, thats not my problem as she is a representative of Aarons and said everything would be ok to return the product.
He continued to be rude about oweing for the minimum time and I repeated I was not aware of such things as it was never explained to me.
My dilemma is, I am trying to return a mint condition item and they are rudely trying to stick me with paying over $900.00 more for something I won't even have. THATS ROBBERY!!!
On top of the fact that he is completely unsimpathetic to the enormous stress our family has recently gone through and is still going through. I have paid items off, I should command more repect and understanding than a first time buyer.
I couldn't talk to Brian any longer, so I called the 800 corporate number on the same day around 12. I told my story and the woman just took notes and said the Regional Manager Doug had to get in touch with me within 24 hours.
It is 11:06 AM on the 21st and still no one has called.
Its horrible the way they have treated us and not explained things except when it coms to getting their money.
I am just 1 person, that is honestly trying to return their product as I thought I could do if my life could not afford such a luxury as it is right now, why should I be penalized for that.
0 comments