I contacted Flat Rate Movers LLC in July after receiving only 2 quotes from moving companies. Seth was the person who called me to arrange my pickup, scheduled for Friday, August 5th.
The movers came in a Ryder truck, which was okay, because I didn't have much to move... Less than a studio apartment. They were very polite and explained to me about the boxes I would have to buy to transport my king size mattress and box springs, and my flat screen TVs. No problem there either as I understood the reason for that. They also explained to me about the first available date I would be available for delivery and about the time schedule (anywhere from 2-15 business days) from that date.
I left Atlanta on August 9th, and that was when the counting was to begin. On August 17th, I called the office to get an idea of my expected delivery. I was told it would be delivered within the 2-15 day time frame (excluding weekends) and definitely by August 29th., which was the last day of the 15 day period.
So, I waited patiently until Monday, August 29th to see if I would indeed get my stuff. Needless to say, it didn't arrive and Adam was no help. He promises to call back but never does! When I call again, he gives me the name and number of the driver to contact. When I do get in touch with the driver, he's in New Mexico and not sure when he will be in the California area.
To make a long story short, I finally received my furniture on Tuesday, September 13th. Which was more than 2 weeks after the guaranteed delivery date. No one in that office EVER CALLED to give me an update. Not one person! The only call I received was from the driver when he was in the state of California, and that was after Labor Day. Nor was I offered an explanation or a discount.
Fortunately, everything was intact but the stress in waiting and wondering if I would ever see my things again was awful. Lesson, you get what you pay for.
0 comments