Email sent on May 4:
"I have contacted someone at your company around April 4 to cancel my order, because I had a skin reaction to the products and therefore had to stop using them after just a few days (unfortunately, I do not have the name of the person).
I was then told to return the products, which I did the next day, and that I would be reimbursed for the fees which have had been charged to my credit card.
However, since that date, I have not been reimbursed yet and additional amounts have been charged to my credit card, which is not acceptable.
Since I was unable to obtain the line in trying to talk to someone on the phone, I am writing to you today in order have the problem solved.
I therefore ask you to reimburse on my credit card the following amounts as soon as possible (I have copied those amounts from my credit card electronic statement).
I hope the situation will be quickly rectified by your company.
Thank you for your cooperation."
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