This has to be one of the biggest ripoff company's going right now. I sent them my used sell phone, that was only a month old, so new the factory screen protector was still in place, after two months went by, I called them, they said that my phone was in-operable and that it had been recycled
... I said well if my phone was in-op then why didn't you send it back to me the owner, they claimed they had sent me emails informing me but I never received any emails, nor the ones they said they were going to forward me proving they did.
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