I sent my blackberry bold to Gazelle.com in a bubble wrapped envelope using the shipping label they had me print. It was in pristine condition They offered 152.00. Upon arrival, they said it had a cracked screen. The unit was fully functional and pristine with no cracks or scratches upon sending it. I don't understand how this could have happened and I am very dissapointed. It was not until almost a week later that they sent me a shipping box but they had already told me they received my item.