I, Mr. John H. Brown, am a retired US ARMY Combat Veteran, and I am writing this complaint based on the unprofessional safety service that was provided to me recently.
On April 24, I took my vehicle to Headquarter Nissan of Columbus for an oil change and at that time, the service department discovered that my car battery needed to be replaced by the service advisor Kevin Ingram for the price of $145.00.
On May 3, after further research, the service advisor, Mr. Will Hunter, determined that the battery was purchased from Rob Doll Nissan in June. Mr. Hunter indicated that the battery was supposed to last 84 months, or 7 years. The Service Director, Mr. Bryan Wisbon, that in order to have my battery replaced and the Nissan dealer to credit me toward a new battery that I would be required to produce the original copy of the purchase receipt, informed Mr. Hunter.
I spoke with Mr. Bryan Wisbon in great length about this situation and he stated that without the original receipt there was nothing that he could do. I proceeded to explain further to Mr. Wisbon that my vehicle had already been identified with a deficiency that was a safety hazard. The battery on my vehicle needed to be replaced because it failed service test. However, Mr. Wisbon wanted me to drive home and look for the original receipt. This placed me in more danger because he was telling me to drive a car that failed a service test.
After my discussion with Mr. Wisbon, I furthered the conversation with the General Manager, Mr. Richard Sanchez, and told him my situation that occurred in the Service Department. Mr. Sanchez proceeded to tell me that I must have the original receipt. I explained to him that the information for my battery purchase was listed in the Service Department computer. Even after my explanation, the situation was not improving because the General Manager told a valuable customer that I had to drive home to get the original receipt. I told him that the chance of me finding the original receipt was not likely because the original battery was purchased in June.
For safety purposes, I purchased a brand new battery for my car on May 3,2102. I am very displeased and unsatisfied with the way I was treated in the way this situation was handled. I was trying to resolve a safety issue and I was informed by Nissan staff that I had to drive a car with a bad battery.
This situation was handled in an unprofessional manner and I hope that this is not the standard that is set by Headquarter Nissan of Columbus in regards to customer service and safety.
I look forward to hearing back on this issue as soon as possible.
John H. Brown
(706) 323-2172- Home
[email protected]
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