I purchased a certified preowned car from this dealership in April. Three months later, my alternator went out. When I returned to the dealership to have it replaced, I was told by the used car sales manager at the time that though there was nothing wrong with the battery, they were going to replace it just to be on the safe side as the alternator and battery work in conjunction with each other.
Two days ago, approximately 1 year and 4 months later — well within the traditional warranty period of 2 years provided by any retailer on any car battery sold, my battery died. When I returned to this dealership yesterday for replacement, I was told by a service representative that the battery replacment would not be covered by the warranty because it provided a one-time only replacement and I'd already had one battery replaced.
Ridiculous given that the first replacement at 3 months should not have been necessary or my responsibility - i.E., at the expense of my warranty's one-time only replacement provision. Therefore, yesterday I of course expected the dealership to step up to replace the battery at its own expense (which is what should have occurred the first time they replaced the battery), so I spoke with Kevin Richardson, one of the used car sales managers. After I cut short his intended explanation to me of how my habits may have caused the battery to fail in such a relatively short time, he finally went and spoke with the service department on my behalf and returned to advise that they once again denied coverage for the battery replacement.
I of course left without having the battery replaced and immediately contacted the Nissan One-to-One Center (that conducts customer service surveys for the service centers) as well as the consumer affairs department at the Nissan national office, lodging complaints with both.
This afternoon I received a phone call from the service manager at the dealership who after initially offering me the token free oil change, did offer to reimburse my expenses related to purchasing and having installed a new battery yesterday at another facility. However, while I appreciated his effort to right the wrong that occurred yesterday, clearly this dealership responded to my complaint only because I had to exercise the frustrated effort of contacting Nissan directly.
Yesterday the North Point Nissan dealership employees were not at all concerned with my complaints and level of frustration with their glaring lack of common sense and/or unwillingness to acknowledge their responsibility in the matter. As a result, yesterday I was forced to waste additional time and money having yet another service center replace the battery that North Point should have been decent enough to replace while I was at their center. I have little time and even less money to waste; therefore, I expect a much higher level of customer service from entities that I patronize - esp. On a regular basis. I am very disappointed with North Point Nissan, and I will no longer be a returning customer but rather will obtain routine service from the neighboring Toyota dealership or drive miles out of my way to obtain warranty service at another Nissan dealership. Of course, because of this, I will not be purchasing another Nissan - though I love my current one and the Infinity I had before it.
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