Store Visited - #2632 located at 7024 E. WT Harris Blvd., Charlotte, NC 28215
Invoice # 2632 769227 Bay3
During a routine oil change on 1/30 I was told my battery was bad and I should have a new one installed. I paid $89.99 for a new battery. I was told the battery had a 5 year guarantee. Less than 4 months later I went to my car to drive home from work on 5/22 and my car would not start. The gauges were flipping around like they were in a spasm but the car would not even attempt to turn over. Thinking I had a major problem, since I just bought the new battery I called and had my truck towed to East Charlotte Nissan where I bought the car in May. They ran diagnostics on the vehicle the following day and found the only problem with the car was the battery. Based on their experience, and the tests they ran, they said the battery was performing as if it "had a bad cell". They said my truck was otherwise in perfect condition and passed all other tests. I called the Jiffy Lube where I purchased the battery in January and told them of the situation. They told me that I would have to bring them the battery to test. I drove to the Nissan dealership, picked up the battery and took it to Jiffy Lube. Jiffy Lube tested the battery and said it was fine.
The Nissan place said that the battery was causing the problem with my car and that was all they charged me for was the diagnostic to find out the problem. Because Jiffy Lube was not willing to give me a new battery, I was forced to buy yet another battery from the Nissan dealership so that my car would run.
So, in short... I came into Jiffy Lube in January with a working battery... They took it out and charged me $89.99 for a battery that failed 4 months later and cost me a $109.99 diagonistic fee and $96.00 for a new battery from Nissan... Plus all of my time and trouble. (Thank God Geico towed my car for free).
The Jiffy Lube location refuses to refund or replace the battery. They said they can't do anything because their tests show the battery to be good. The test they did was a quick test with a hand held device. The Nissan dealership did an extensive multiple test study with the battery under a load and not under a load. It failed the test. The true test is that the Jiffy Lube battery will not run my car... Test or no test.
Please look at my service records. Other than times when I had my car in for regular service with Nissan and had them change the oil, I have always used Jiffy Lube since I bought my new car in 2006. I currently have about 128,000 miles on my truck which with an average oil change of 4000 miles, that means I have used Jiffy Lube around 32 times in the past 6 years with my truck. Each visit probably averages over $40.00. I have also used Jiffy Lube for my annual vehicle inspections. I have been a loyal customer, and yet I feel as if my loyalty has done nothing for me and that I am being treated poorly in this situation.
Your Loyal Customer,
Keith S.
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