I attempted to have my Vet office call in a prescription. Nicole called and spoke with "Jose" who is the pharmacy manager. After refusing to refill the prescription just based on general info (my name, Vet office/DVM name, script#), Jose belittled Nicole by calling her "Babe" on 2 separate occasions and refused to refill the prescription without the DEA#??? She disconnected the call and called me to ask me to find another pharmacy due to his unprofessionalism. I then called the pharmacy, introduced myself to the man who answered the phone as Stephen M. And spoke with "Jose." I explained the phone call my vet just had, he said that was him that spoke to her. He called me "buddy" on several occasions. He even said something in Spanish at one point, said I was being recorded when I asked him to speak slower and in English. He asked if I was making fun of his race??? I stated it would be his ethnicity not his race and no, I wanted him to speak English. If he is recording, there is no disclosure on your phone that you are taping, which violates FL Statute.in addition, he stated he would never fill a prescription for me again and hung up. I then called the Store directly (Key West, FL) and spoke with Marcia (Mar-see-uh) who stated that I would need to speak with his manager - Jaronda, did not have a phone number for her but I could call back in the morning to speak with the Store Manager - Kevin Piper. Unprofessional to say the least and Marcia implied that he has a history of being unprofessional and rude. I need a callback immediately tomorrow as I will pursue communication of this issue through additional social media outlets and State of Florida agencies.
0 comments