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Complaint / Review
Consumers Energy
Left without heat for 2 days

Customer's Power is saturated in vacant promises and lies. Your warmth was turn off Feb. 10 as a result of payment mistake. Originally they stated they'd have somebody out that night to show about the gasoline. Each day passed and nothing. Named again on Feb. 11, today they claim delay in the home until 7:00. They'd a constant flow of problems that avoided them from being released the prior evening. Resigning ourselves towards the proven fact that out ideas for that evening and seats we'd to an exhibit in the DIA were lost, we waited. Named at 7, again, they stated these were nevertheless managing problems, but somebody WILL CERTAINLY be thereby 10. It is 2 am today and thus chilly I can not rest, ill aswell, which means this makes it worse, which is among the coolest times we have had all winter. Who knows whenever we'll obtain the gasoline back on. If we contact again they will simply reveal there are countless "problems" which are stopping us from obtaining support. Whenever we requested to talk to a boss, they stated there is no supervisor about the breaks. I suppose those technicians and customer support individuals simply monitor themselves and do regardless of the heck they need. The corporation is fairly terrible, and there is no additional option. Exactly what a fraud.

Offender: Consumers Energy

Country: USA   State: Michigan   City: Madison Heights

Category: Miscellaneous

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