I bought two facial creams/serum advertised for £2.97 and £2.95 respectively and paid online by visa debit. The sums above were taken from my account on 3/01. The goods arrived twi weeks later. (Tyhey were greasy and smelt rather industrial, rather than "cosmetic".
Then on 30/01 thos company took a further £79.99 and £74.99 from my bank account, with no correspondence freom me or to me by them. I have tried phoning the telephone number, but just get an amercian sounding voice advising me to hold on for the next available operator. I gave up after 10 minutes -aware that the call too might be costing me a fortune. I have cancelled my card, through my bank, but how do I get my money back?
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