ACS, Access vs. First Associates ref: Loan Servicing...
There was a problem with the upload of the ITT portfolio to First Associates system. First Associates points the finger at ACS and Access. Your credit is at risk. Request complete payment history now, waiting for your concerns to be added to the issues log at First Associates is putting yourself in peril. Demand resolution now. Demand proof of resolution. Demand payment of late fees. Demand waiver of payment processing fees.
Write to the credit bureaus and request notation to your ITT credit lines, stating the uncertain condition of your private loans serviced by ACS/Access and now First Associates.
Make sure all of your communications with First Associates are added to your account record.
In closing, often times when asking for a manager or supervisor they will not be available or on the premises. This is a possible violation of the Fair Debt Collections and Practices Act. You have rights as a consumer. Http://en. Wikipedia.org/wiki/Fair_Debt_Collection_Practices_Act
If you are not provided satisfactory service during this process, report to your school. If you're still not satisfied report to the entity in your state that regulates Post Secondary and Vocational Institutions in your state, possible Ombudsman. Http://myittexperience.com
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