The Virgin "nightmare" happened in Sept... I purchased a Motorola Triumph phone for over $300... The sound was poor and I had to use speaker phone and everyone said I was muffled, etc. I called the company... They sent me a refurb phone... Imagine that. A new model but refurbished... This happened 2 more times... So I was on phone with Virgin over 12 hours total time... And I got a bad new Motorola Triumph. Then 3 refurbs that worked the same way!!! I decided to take a LG instead so I can have a PHONE that works... The difference isa $170... I keep getting tossed around... I know the chain now... First advisor. Then tech then supervisor... One supervisor even said she will escalate to higher powers and will send me an e-mail... NOthing... I wrote 3 times on my account and even sent a letter to Corporate in Warren, NJ... I have got back nothing... Now they are threatening to cut my service because they said they never got the last phone which I DID send back... Nothing but insanity... No customer satisfaction and I I want is a $170 credit to my acct... Which they say... They will not do! SOOOOOO frustrating!
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