In January while stationed over seas with the US Military, I obtained services for a Girlfriend living in Fort Lauderdale, Fl utilizing COMCAST. The COMCAST account established included a $90 Modem and a $417.00 Digital Cable Box. This totaled to $507.00 in equipment.
In March when my Girlfriend moved, I contacted COMCAST and had my account terminated. I was told that the equipment must be returned within 30 Days or I would owe COMCAST the $507.00. The relationship between my Girlfriend and I went sour due to the delay in her returning the equipment within the 30 Day time frame. So I paid the $507.00 and was informed by COMCAST Associates that I would be refunded the $507.00 if the equipment was ever returned.
I followed up with COMCAST in March and April to confirm that I owe them nothing and my business with them had been concluded. I was informed that they had opened a new account and had transferred my personal information to this new account and provided service to a different address. I informed them that I had not given them any authorization to do this and that there was no one else on file that I gave authorization to have this done. COMCAST claimed that my Girlfriend must have provided them with my SSN to have allowed them to do this. I stated that this was not the case since she did not nor could she have obtained my SSN. That this was a fraudulent account and should be closed. I was told that they would close that account and make a note of it. However, when I called back the following week I was informed that the fraudulent account was still active. I again informed COMCAST that the account should be closed, that I did not authorized any transferring of information to a new account and was very displeased that they would just establish a new account utilizing my personal information. They assured me that they would close the account that day.
Upon my return to my home in California, my Girlfriend attempted to reconcile with me. She began by returning the equipment to COMCAST on November 28 and obtained a receipt. When I called to confirm that the $507.00 refund would be sent to me, I was told that my refund would not be returned due to a $30 Router that was still missing. I informed them that a Router was never ordered by me. They informed me that it was issued under the new account. I informed them that I had nothing to do with that account and should not be held liable for something they (COMCAST) did. I then reported the delay to the COMCAST Corporate office who authorized the full refund be sent to me. I was contacted by their Regional Office who stated that they had been authorized to send me a refund, but that it would take 4-6 weeks.
In December 4 weeks into my wait, I called to check on the status of my refund and was assured it had been sent on December 30 in the amount of $518.07. I wasn't sure where the extra $11.07 was coming from, but that amount too was listed on the receipt.
In January I received a check from COMCAST for only $11.07! When I spoke to COMCAST Regional Office, not only could they not tell me why I received a check for only $11.07, but that's when all the excuses began as to why they could not send out a full refund to me all of which made no sense. First, I was told that I still owed for the Router. I explained that that issue had already been resolved by their Corporate office. I was then told that their Corporate office could not authorize that. Then I was also told that I would need the receipt of the equipment being returned. So the receipt was provided to them. However, now I'm being told that a refund can not be provided until I provide them with a Police Report stating that the new account they opened was opened fraudulently. Exhausted with dealing with the Regional Office, I again called their Corporate Office who is now telling me they are allowing the Regional Office to handle the matter. They asked if I was providing the Regional Office with a Police Report. I asked do they really want a Police Report stating that COMCAST fraudulently opened an account utilizing my personal information. They said yes! Seriously?
So now COMCAST has my $507.00, they have their equipment worth $507.00 and I have their check for $11.07 in which I will be returning to them.
This is the worst company I've ever conducted business with.
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