Returned all RCN equipment and cancelled service same day to the drop off station at Woodside Ave, Long Island City, NY They gave me a receipt dated Nov7. However, they recorded my cancellation to Nov 15. I spoke to a representative and she claims to have resolved the problem. She gave me the last ...
I down graded my service from 3 boxes to 2. I was told by RCN to take the box to their drop site, which I have a receipt on 9/2. I was charged until 9/10 for this box because that when RCN said they picked the box up. I feel this is criminal for the simple fact, that RCN can pick the box up when ...
On Wednesday, June 22, I realized that my internet didn't work. After trying the usual tricks - turning it off/on, restarting my computer, etc. I realized that it might be a true outage. I called RCN and told them about the problem. The next appointment was on Sunday. I took it. On Thursday, I ...
RCN sold me television service, which included several movie channels. I agreed to a 12-month contract under the pretense that the price would not change during that time. I specifically asked them whether the price would change, or whether the contract included any type of promotion that would ...
The automated service is unbelievable. The message keeps saying hit one for automated information but repeatedly gets connected to a phone line, with the message that the office is closed. That is just the beginning of the problems I have experienced with RCN. I have been trying to get a letter ...
Here's yet another story about RCN's terrible service. I couldn't make this stuff up... It's definitely comedy show material. We have premium service with RCN, and HDTV channels. To get to another channel, one must hit the "guide" button on the remote and enter the channel number. The ...