I ordered a pair of shoes online and paid with my paypal account. Then the next day someone from the company emailed me asking me for payment. When i explained that the paypal money already cleared her response was this exactly
"oh, we are honest, we really don't get your payment, our paypal account is [email protected],
I thought someone who is a hypocrite take your money, pls get back your money from paypal. (Inappropriate Content Removed), an out-and-out swindler, take it easy, you will get your money back."
So I went back to the website to check it all out and i see a box suggesting live help from Sara, the same name that emailed me.
So I copied and pasted the email to her in the live chat box and this is how that conversation went.
"Sara 12:28: 18
Hello, dear customer, what can i do for you?
Me 12:29: 02
Oh, we are honest, we really don't get your payment, our paypal account is [email protected], i thought someone who is a hypocrite take your money, pls get back your money from paypal. (Inappropriate Content Removed), an out-and-out swindler, take it easy, you will get your money back. Sara do you want to pay by paypal? If you want to pay via paypal, send payment to [email protected] pls, do pay attention to the account is [email protected], don’t trust anybody else,
Sara 12:29: 11
Albert?
Me 12:29: 51
No
Sara 12:30: 11
Yes, that is the email i sent you, what 's the mater?
Sara 12:30: 40
May i know your name pls?
Me 12:31: 04
Not albert? Who did you send the email to?
Sara 12:31: 50
Lucrezia?
Me 12:32: 00
Yes
Sara 12:32: 10
Nice to see you, welcome dear friend.
Sara 12:32: 36
Lucrezia
Products Ordered: 2
1 x Jordan 13 Lady-008
- size: US5.5 / UK3 / 36
1 x Air Jordan 7-026
- size: US10 / UK9 / euro 44
Sara 12:32: 44
Is that your address and order list?
Me 12:33: 45
Yes, but the items were paid by pay pal and the funds were removed from my account directly from your website, so if there is a discrepancy it is on your part, not mine.
Sara 12:33: 56
Yes, just like i said in your email. We really didn't get your payment, we never lie, pls trust us
Sara 12:34: 37
I know everything about your order but the hypocrite don't
Me 12:35: 12
What hypocrite?
Sara 12:35: 19
And we d like to deal more business with you, we won't do that just $92.00 scare our customer
Sara 12:35: 55
You sent money to [email protected], rihgt?
Sara 12:36: 25
Today i tried to pay myself, it show that paypal,
Me 12:36: 26
It was the direct link from your paypal in the checkout screen
Sara 12:37: 08
Finally we fix out, our paypal is [email protected], some one did some problem to us,
Sara 12:37: 24
Pls trust us, we can't say anything if you don't trust us...
Sara 12:37: 41
You can open paypal dispute and get your money back, take it easy...
Me 12:37: 45
Well this is where it went
Me 12:37: 47
Business Name: free shipping (The recipient of this payment is Non-U.S. - Unverified) Email: [email protected]
Sara 12:38: 07
Yes, just [email protected], (Inappropriate Content Removed)
Me 12:38: 22
Well this came from your website
Sara 12:38: 43
Don't worry, you can get your money back via paypal, paypal is a secure way for buy
Me 12:39: 26
Im aware of that, but im pissed now because i have $92 on hold, with no shoes, and of course I would never return to this website
Sara 12:39: 49
Sad to hear that,
Sara 12:39: 59
Take it easy pls...
Me 12:40: 00
It sounds like your company is a scam
Sara 12:40: 07
Never...
Me 12:40: 08
And you sound scripted
Sara 12:40: 37
If we scam you, we don't talk so much with you..
Me 12:40: 50
All of this and the email is going to be reported. Trying to con people out of their money is unethical
Sara 12:41: 46
Lucrezia, well, i can say nothing if you thought so,
Me 12:42: 13
You don't even make sense
Sara 12:42: 26
; (
Sara 12:43: 08
Finally you will no we are not the person you are talking
Me 12:43: 34
Finally, lol. No your company is a scam
Sara 12:44: 01
Ok ok, we need time, only time, pls, have a good day
Me 12:44: 05
Otherwise if someone was messing with your website a real company would of shut it down and had the matter corrected
Me 12:45: 04
And a real online help associate would of corrected the mistake and not just said
Me 12:45: 07
Oh, we are honest, we really don't get your payment, our paypal account is [email protected], i thought someone who is a hypocrite take your money, pls get back your money from paypal. (Inappropriate Content Removed), an out-and-out swindler, take it easy, you will get your money back.
Sara 12:45: 50
Well, bye
Thank you, talk you later!
Thanks for your evaluation"
0 comments