I will apologize in advance to all my friends for future posts about Amazon. I placed a simple order for around $20 around 30 days ago, and the first shipment went to my old address, even though we stated to ship to new address in WA. I called, and Amazon took responsibility, and transferred me to the third party, and they proceeded to blame Amazon, I am sure you all saw that one coming. Now, after two more weeks, still nothing, so I decided to contact Amazon, and ask for a refund, and was told that they needed to file a claim and it would take two more weeks for my refund.
I stated that Amazon has had my money for long enough, and I expected a refund within 24 hours, and would post this message on Facebook, Twitter, Linkedin and every consumer blog I can find for the equivalent timeframe.
Customer service has become more about policies, and less about customer retention! I guess when you deal with a company that promoted a book about pedophilia, you are dealing with a company that has little respect for the customer!
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