On Friday, October 27th, I called my bank for my balance and found that I only had $36 available because Clear Wireless took $75.43 out of my account. Outraged, I called Clear directly to find out why my account was debited. I initially spoke to Customer Service Rep, Jay, who said that I had to return the equipment -which I had no idea that I was supposed to return, nor did your company contact me or send a letter. So, I explained my situation to Jay, that I live on a fixed income, so, I needed my money. I've worked in the Customer Service field for 20 years and I have never experienced, nor did I ever treat anyone, so horribly.
I felt like I wasn't geting anywere with Jay, so I requested to speak to his supevisor, but not before Jay informed me that his supervisor was going to say the same thing; unfortunately, Jay was right, she did say the same thing and took my email info to send me my "free" UPS shipping label. Jay's supervisor asked how could she help me and I had to explain my dilema a second time. Jay's supervisor stated that she could not override your company's system.
Frustrated, I asked for her Supervisor and after waiting for a while on the telephone, Steve came on the line and said that he was the Floor Manager and then asked how could he help me? I was now totally frustrated because that was the third time I had to repeat my dilema! So, I repeated my dilema yet again, stating that I needed money to buy food, etc and asked Clear could at least meet me halfway and release some of the money used to pay for some equipment that I was never notified I owed.
Steve said the same thing about your system and I kept repeating how unfair I was being treated and that I was disabled and needed to buy food to eat. Steve told me in no uncertain terms, that Clear was not responsible for rmy household finances; so, I asked him to repeat what he had just said because I couldn't believe that a Floor Manager or anyone working with people for that matter, could be so cold and rude. Your Floor Manager, started yelling at me and refused to pass me on to his supervisors, stating that there was no one else I could talk to. I was on the phone trying to resolve this for about an hour. Steve never offered no apology, nor did I receive my "Free UPS Label as promised."
I called your Clear on Sunday, Oct 30th and was told that my shipping label was sent out, which I believe was not true. Unfortunately, this caused me to believe that Steve did something to prevent me from getting my label, so I could get my money back. I chatted with Michael online and found him to be very kind and helpful; after giving him my email address, which he said was already listed in your database.
I received an email stating that I should get the shipping label in 48hrs. According to Michael, the label was sent out three times and I still do not have a label! My bill is due today and I am seriously contemplating if I even want to continue using your services as a result of the above dilema. Can someone in your company please look into my problem and let me know the outcome? I would really appreciate that very much. Had it not been for my $36.00 in my account and God being ther to help me, I know things would have been done properly.
I look forward to your speedy response and thank you so much for your time and cooperation, both are greatly appreciated. I also told your female manager and Steve that I pay my bill and I like using your product because I rarely have problems with the connection. Should you need o reach me, my email address is: e.D. [email protected].
Have a blessed day.
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