I received a computer from Peachdirect on Feb. 14. On Feb. 28 I opened the box and realized it didn't work. The computer wouldn't boot up. I called customer service at Peachdirect to report the problem. They told me it wasn't there problem and the manufactuer warranty would cover it. They actually told me to figure out the problem and call the manufacter.
I argued with customer service for about 15 minutes before the guy realized he wasn't going to win. He put me on hold and a few minutes later came back on. I pointed out that his company gives a 15 day guarantee. Which I was going to force them to honor. He said they would send out a return shipping label. I ended the call.
I never received the return shipping label in a reasonable amount of time, but I did receive the bill. I called Peachdirect again stating I never received a shipping label. The guy said again it wasn't there problem. I demanded to talk to a supervisor and got on the line with a supervisor. He informed me that all the stuff you order comes from a 3rd party. Peachdirect doesn't handle any inventory. Everything is drop-shipped pretty much.
I would have to contact the 3rd party in order to get the computer returned. I told him I was doing NO such thing and they would send me a shipping label because I wasn't paying to have it returned. I told him to call the 3rd party. He told me they had no outside lines coming from there building. I hung up mad.
So here I am looking at the bill for $640. I call GE Money bank and said, "I want to dispute my bill." They told me I would have to continue paying the bill since I probably had other charges. I told them NO I was not going to pay anything. I told them the entire bill was in dispute. They put a dispute note on my credit report. I knew I had rights under Federal Law. Read the back of the GE Money bill folks.
It took Ge Money 2 weeks to open my dispute letter. I sent a 2 page letter to GE Money outlining everything that had transpired with Peachdirect. I sent back the credit card and told them IT would be a cold day in HELL before I ever bought another thing from Peachdirect.
30 days later I got a letter from GE Money saying they had corrected the problem with Peachdirect and I would be receiving a shipping label. I got a conditional credit added to my bill. I received the shipping label around May 24th 2 1/2 months after the problem started and only after I demanded my rights under Federal Law. I sent the product back to Peachdirect.
Sometime now in July I received another shipping label. I was tempted to load up a box of rocks and send it to them with there own shipping label. BUT 2 wrongs don't make it right.
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