My son bought an iTouch at their Lakeland, FL store with service agreement. He dropped by accident on Sunday but could not go to Best Buy because he was working. First thing Monday morning he was there but they would not honor his agreement. Talked to a manager and Store General Manager and corporate and tried contacting District Manager. Bottom line is they have no desire to go the extra mile and take into account the fact that he could not go to their store. You won’t see me in their stores again!
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