I am writing this review about the November 11th appliance sale. We purchased the LG bundle on November the 22nd. We would have purchased on the 14th, but there was such a huge response that we could not order that day, so we went with the Maytag, but I was not happy because I really wanted the LG. I went back to the store on the 22nd and they were able to get the LG instead of the Maytag. We did not need appliances, as we are slowly but surely trying to finish our house, so we wanted them delivered in February.
Well, we received the appliances and everything looked great, but as I kept looking, something was just not right. The refrigerator does not match the rest of the appliances. I contacted the store immediately. They asked me to take a picture and bring it down to show them, but it didn't do any good. They gave me a huge runaround and showed me a picture of a refrigerator, the one they said was the LG on sale, an old black and white photo that is actually in their 11252010 circular ad. They could not produce the ad they had for 11/11, and as a matter of fact you cannot find the flyer anywhere. I have been searching online, and when I find the link, there is nothing. I did see on one web page that it had been removed because of a legal complaint. Wow.
The manager at the Sevierville, TN Home Depot said they sold hundreds and I am the only one complaining. I find that hard to believe. I know what I purchased, and this refrigerator does not match the other appliances. My theory is they had such an overwhelming response to the sale and did not have enough appliances, so they made another one that looks cheap and does not match the rest of the appliances. The staff in Sevierville did nothing to resolve it and has pretty much called me a liar.
The care center was not much help either. I talked to Steve at the care center, and as I began my story and mentioned the 11/11/2010 appliance sale, he interrupted me with a response and a chuckle ("I bet I know what happened") but said to go ahead with my story. After I explained, he seemed very nice and understanding. He put me on hold and called the Sevierville store. After 3 minutes he clicked back over to me, his whole attitude had changed, and he said they would call today, 02/03/11. I have not heard a word.
That flyer is gone and nobody will produce it. I went to my local newspaper, and it was not in the newspaper. I called several stores in the surrounding counties and no one has that flyer. Something does not add up. I have consulted an attorney. I have been treated unfairly. All I want is for them to make it right, and they will not own up to it.
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