On July 18, service man came to replace a fan on my microwave, during the service he rolled the microwave on the table and damaged the control panel. Technician claims that he is not responsible for damaging the control panel. He offered me a free service if I pay for the control panel.
I contacted A&E costumer service, explaining the situation and requested a new technician. Made a new appointment and was promised that I will get a different technician. On the day of the appointment, I received a phone call from the same technician then I refused the service and called customer service again and spoke to Supervisor Eloy who scheduled a new appointment. Once again I was promised to get a new technician. When the day of the appointment came the same technician called, I refused his service again and called customer service. They promised me that they will call me at the end of the day but nobody called. I would really appreciate if someone would be kind enough to solve my problem.
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