Buyer beware: I was a victim of a $425 scam (Rio Rancho).
I wish I had read about this before I went to meet "Danny" and give him $300. Danny met me at the Cottonwood Home Depot. He bought a soda and verified that there was "$ 423.77" on the card. I saw that the card was not a gift card but a Home Depot store credit card. I asked the cashier if I could use the card to buy a gift card. She said yes. That meant I could get $400 on a new gift card, so nothing could go wrong. Unfortunately, she was wrong, and the Home Depot system does not allow store credit to be used to purchase a gift card. I was there for 30 minutes, and the manager on duty, Ralph Baca, declared that I could not get gift cards. I explained to him that he had put my money in danger. I would not have paid Danny if the cashier had said that I could not use store credit to buy a gift card. He could not care less.
I was exhausted from not being able to purchase a gift card. I left the store without purchasing pest control. So we drove to the I-40/Coors store. Chris scanned the card and the credit was zero. Ralph Baca reviewed the tape. Danny went back to the store when I was in the store and bought $425 of items and wiped out my account. Chris called the police to file a fraud report. The police came, filed a report and asked me to find out who bought the items in the Cottonwood store and scammed me.
We went home and called the Cottonwood store. Ralph Baca was the manager on duty again. He was as cold as ever. He said the police needed a subpoena to get the film footage. I was shocked. I called customer service at 1-800-266-3337 for help. She said it was the duty of the Cottonwood Home Depot manager, Roul Pavia, to find out if I was scammed and recharge my cards. So I called the store back to talk to Mr. Pavia. He was very polite, but he said it was Scott, the loss and prevention officer at Home Depot, who had to find out if I was scammed.
After a couple of hours, we talked to Mr. Pavia again. He said that Danny and his girlfriend were stealing from Home Depot and returning the items to get store credit. Both he and I were scammed, but he had no authority to recharge my card. I asked him where in Home Depot I should go to file a grievance. I am on social security. I can't afford a $3-400 loss. He said he would talk to his boss, Jason Potter. I asked for Mr. Potter's contact information. He denied it.
After a while Mr. Pavia called back. He said he felt sorry for me about my loss, but he could only provide police support and could not refund my money. I asked for grievance information, and there was no response. He hung up the phone.
Please do not buy a Home Depot store credit card, or any gift card that has been used. The seller could wipe you out just like Danny did to me. If you think Home Depot manager Roul Pavia should recharge my store credit, please call him. We really appreciated it.
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Do not deal with this guy. The ad reads: Home Depot gift card $425.35 - $300.00 (Rio Rancho), Danny. The guy made arrangements with me, and then when we got there he did not answer the phone. He probably sold it to someone else, or got scared when I told him he would have to meet at the store to verify that there was money on this card (scam).
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