It was documented by AT&T that I called two weeks in advance, to inquire about the difference in charges and temporary plans available for the cell phone used by my daughter, while visiting a friend in Mexico. After speaking with an AT&T Mobility Representative about add on features to reduce call roaming and texts with and without pictures, I decided to leave well enough alone. My daughter would only send very few texts or phone calls anyway. She did just that.
Imagine how upset I was, that after only four days in Mexico, I received an email from AT&T Wireless alerting me that my daughter's cell number has been frozen due to irregular data activity. The bill that I was supposed to pay for four days of data roaming was over $1,100.00!
I spent over an hour straightening out overcharges and the mysterious loss of approximately 2,500 rollover minutes during a conference call with an International & a State Side AT&T Wireless Representative.
The bottom line, I agreed to pay what I believe will amount to an additional $80.00 (/-) on my next billing cycle. My gut feeling, I was mislead, either knowingly on purpose, or a technical omission when I called to inquire about international travel. Am I happy that the bill was reduced from $1,100.00 to $80.00? I am somewhat relieved for sure. Yet my gut tells me that I've been ripped off for $80.00 and an unknown amount of rollover minutes.
0 comments