Today we were scheduled to have our washing machine repaired (still under warranty). We were called last night and this morning to remind us of the time. When nobody showed up, I called and they forgot to schedule us. The repair guy was very nice and said they just called him with our info and he would head right over. He was very nice but brand new. He said Sears has been a tough place to work because they don't schedule appointments well and he and his customers are always frustrated. Because he was new, a more senior repair person came out to check on him. They spent 15 minutes on the machine and 20 minutes telling me how important it is to give them a perfect review.
In the end, they said it was not installed properly and they fixed it. Guess what - nothing was fixed. It's worse than ever. I tried it when they left. They didn't even try to run the machine because they would have known they didn't fix anything.
Our warranty is up next week and I have had a lot of problems getting Sears to actually show up for repairs so I know this is going to be a big problem.
I can't keep taking time off from work when they usually miss appointments and then can't even fix the appliance once we reschedule.
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