I had a box replaced because the other one stopped working and had a error code, after spending a lonnnnggggg time on the phone with someone at Direct TV, I was told I needed a new box, fair enough I thought my new box was on its way... When I hooked up my new box I found it to have a very loud fan running constantly so loud I had to turn up my TV.
The next day I called Direct TV to complain about the noise from the box and was told we do not replace boxes because they are loud. Then the box stops working because it over heats because... Yes you guessed it! The fan didn't work! When I called the customer care line (if you can call it that) JOKE! I was told I would have to pay $49.99 to replace the broken box, but i told her, I called about the noisy box and was told they don't replace them because they are loud the box was a refurbished box when I got the thing it wasent even new now I have to pay for it. When I asked to speak to a customer care representative I was told there was a automatic 10min wait time. So I waited on hold for 40 mins only to be told that there were no supervisors to take my call, I asked that a supervisor call me back and was told they don't call people back. And all I kept hearing from the person on the other end of the phone was, well you can pay $49.99 and we will be happy to ship one to you.
Now my other box doesn't work it has a error code of 771? And they want to charge me for a service person to come out and look at the box. I will cancel my contract with Direct TV and hope other people read the reviews for this company because the majority of complaints are bad ones. Direct TV should be ashamed and I hope they go out of business...
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