I rented a 16-ft truck from Budget with unlimited mileage plan. Two days before pick-up, Budget called me and confirmed that the truck was ready. Two nights before pick-up, I tried to cancel the truck and was told that no cancellation within 48 hours. All right then, I would just stick with my original schedule.
The pick-up time was 10am on Sunday. At around 9am, Budget called me and told me that the truck was no longer available because someone has not returned the truck. And at that moment, I was only 5 minutes away from the pick-up location. So Budget can cancel my rental one hour before pick-up while I couldn't cancel it 30 hours ago. The customer service told me that they can't find another truck for me because they don't have inventory system. WOW, so how would they manage their rental cars? The customer service told me to contact the nearby local stores to see if they have, and the local store agents told me to contact the customer service as it has to be done from the customer service. Two hours on the phone, the customer service found an allied rental store has 24-ft and 12-ft truck, but not 16-ft, and this store is 40 minutes away. I already hired two guys for what I planned to do today. Even for 40 minutes (80 minutes back and forth), i still had to go get it. And the only choice was 12-ft because the local store confirmed there was only 12-ft. So how did the customer service see the 24-ft truck?
Once I arrived at the local store, i was told that it was a local truck, which means mileage is not unlimited, plus I had to return it at the same place. My original plan was one-way trip. Now I had to come back to the same location to return. Three times mileage, three times of driving time, and three times of gas.
I didn't get the truck on the road until 1pm, while I was supposed to have it by 10am. 3 hours delayed. When i got to my destination, it was already 11pm. When i started unloading, the neighbor complained for too much noise. Two cops came over and told me to stop and do it tomorrow. They warned me that if they got the complain again, a ticket of $500 would be issued. Now with half stuff still on the truck, the truck cannot be returned, and I can't the next day off. Then I unloaded my stuff at a friend's place. After I got back home, it was 6am already. Time for work.
Unprofessional, irresponsible... Can't think of any other words at this moment.
Budget, go to hell, piece of crap.
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