I made reservations to pick up a truck from Belair MD on 11/14 and return it to Woodlawn MD on 11/15. The reservations included a 16ft truck and free 99miles. I received a phone call from budget informing me that they did not have any trucks at that location and informed me that I would have to pick up a truck from Parkville MD. Which is out of the way. The lady gave me the difference in mileage added to the free 99 miles. My reservation informed me to call the drop off location in Woodlawn Md because they were closed on Sundays. I called them and they said it was fine to drop it off and asked that I drop the keys in the drop box and it would be processed the next day. I dropped the truck off before the drop off time and dropped the keys in the box. I find out 2 weeks later that they charged me and additional day usage plus going over my mileage. I then called customer service which i was rudely greeted. The lady informed me that i did not have 99miles and she did not see where extra mileage was given to me for picking the truck up out of the way. This is bogus. I did not drive anywhere close to 99miles. I would like a full refund of additional charges please. This is an unfair and wrong charge. I did not expect to be treated like this from Budget because I have been a previous customer which is why I chose to go with Budget and not Uhaul.
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