I bought 4 tires from NTB in Independence, Mo. I 've had them rotated regularly but today I went in to get an opinion on the safety of my right front tire which had a cut of about 3/4 inch in between the raised section of tread. The first person who said he just started looked at the cut and said he thought it would be okay to drive on even after I explained I drive on winding two lane highways with lots of curves. I asked if he would put that in writing to which he said he couldn't and I should talk with the person in charge, Darryl? After waiting about ten minutes one of the tire techs came in and said he could put a plug in the cut but he wouldn't recommend it. After waiting a few more minutes the person in charge who had been dealing with another customer about overtightened lug nuts became available. However, he wouldn't even look up from the paper work he was doing as I explained the problem he just shook his head and said he didn't take trade ins. I attempted to explain I purchased the tires new from NTB and there was still 5/32 of tread wear left on the tires. I explained I was hoping to get some small credit for the tread wear in left on my tires towards a new set. He just kept looking down at the paper work and re-iterated he didn't take trade-ins. I walked out. His demeanor was INSENSITIVE, UNCARING AND RUDE. I can get this horrible treatment at any UNPROFESSIONAL tire dealer. I'm taking my business to Sears where customer service and professionalism is king.
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