Submitted: 9/10/01
Modified: 9/10/01
On Saturday, September 8 my wife had taken her car to Expert Tire at 21st and Fairlawn, Topeka KS, because she was pretty sure she had a separated tread on one of her Bridgestone tires. The reason she suspected a tread separation was because she had two others fail on this same set of tires.
The Expert Tire technician first accused her of not rotating the tires in accordance with the manufacturers instructions. Then they told her the tires were badly cupped and there was no tread separation. To top it off they did it patronizing rudeness.
They offered to replce the tire under the road hazard warranty for $35., plus stem and balancing.
She took the car to another tire dealer who confirmed the tread separation, that the tires were not cupped and that the tires did not show any signs of improper rotation. They charged her $3. For a new tire.
#6600
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