Purchased a Maytag washer in January which arrived visibly damaged. I accepted the machine and I contacted customer service. I was given a small discount and I had to wait two weeks for replacement parts to arrive and be installed by a Maytag service repairman. I have had problems with this machine repeatedly (five service calls since February). Both Maytag and AJ Madison have continued to refuse to honor my request for a replacement washer, despite the inconvenience of waiting for repairmen, replacement parts, and having to go the laundromat.
They seem to be more concerned with not wanting to lose the cost of a washer. They have actually spent almost as much money on repeat service calls and parts. I am disappointed with the lack of customer service provided by Maytag and AJ Madison. I have asked AJ Madison to file a complaint with the company that delivered the machine and to send me a replacement. I have become very frustrated with this company. They do not seem to value customer satisfaction.
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