On April 30, I purchased 'WP Tweet Bomb', a software product that I was solicited about via email by an 'Andy Baker' of Codex Publishing, LTD. (http://codex. Bz/). This purchase was made through Paypal (Trans. ID: 8NM68079DU920435C) where they have the account holder on record as 'Frank Griffiths'.
I made this purchase, in large part, due to a '99-Day Money Back Guarantee' which, then as well as now, is featured prominently on the sales pages for the aforementioned product (http://wptweetbomb.com/).in short, this 'guarantee' proclaims the following:
"... Because my primary concern is providing value to you, I'm giving you risk free peace of mind with my personal 99 Day, Unconditional Money Back Guarantee (that's more than 3 months). This means when you take WPTB for a test drive you're not risking a single cent. You'll experience the traffic first-hand, fully confident that there's a refund if you need it. If you're not satisfied then I'm not satisfied (and I don't expect to keep your money)."
After numerous attempts, I never got the software working properly and after several unanswered support tickets submitted to the Codex Publishing website, I decided I would just return the software.
Around the same time, I received another email from Mr. Baker dated May 17 with a subject line that read, "[WPTB] v1.7 CANCELLED". Here, he is referring to the promised and long overdue upgrade to his software which was supposedly going to address the technical issues that a number of his customers were having.in brief, his email wove this tale of how he was troubled that the name he chose for the product was no longer fitting and, as such, he was going to 'overhaul' (my words, not his) the program entirely. He then listed a long list of attractive features that were to be included in the new iteration and wrapped up saying, "As for an ETA - this is what I'm working on right now. When it's ready it's ready [...] I'll let you know more soon."
As I already had the experience of being ignored by Codex and was in no way reassured by Mr. Baker's vague timeline, I submitted a request for a refund to him on June 2 at the same address from which he emailed me. ([email protected]). This address was and is also listed as a preferred means of contact in numerous places on the Codex website.
I got no response, whatsoever, from that request. So, I submitted another, waited a few days, no response, so I submitted another.By the time I accepted that something was afoot with Codex I had submitted a total of 11 emails to six published addresses for both Baker and Codex and four or five additional support tickets — all of this over a period of 15 days for which I heard not a single word.
It was at this point I decided to contact Paypal to see if they could resolve the issue, but in all of my attempting to find and initiate contact with Mr. Baker, I had exceed the 45 day window for which Paypal actually guarantees Mr. Baker's product. They informed me that they were under no obligation to honor Mr. Baker's 99-Day guarantee nor is it in their purview to verify vendor claims such as these.
When I began to discuss this on the Codex forum with other members who had been ignored and denied refunds, Mr. Baker blocked me and manipulated my posts so as to remove any suggestion that he or his company were acting in a questionable manner. This I was told from other forum members with whom I had exchanges about this issue who were kind enough to keep me in the loop at my personal email.
On other forums at which Mr. Baker and I are both members, evidence of refund issues and non-existent customer support are plentiful. As an example, I refer you to http://bit. Ly/m9LwYN. Here, you will note that while numerous others had similar experiences in trying to convince Mr. Baker to refund them, he eventually yielded and gave them back there money whereas I continue to be ignored.
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