I have never been treated so poorly.in this economy I would only guess that people that even work at foot locker would be glad to have a job and that customer service is very important. I went in to buy a pair of shoes for a gift and one of the sales guys took care of me. The shoes I wanted weren’t in stock so he ordered them from their shipping dept at an additional cost to me of 2 bucks, even if sent to the store. Ok, I ordered, happy I walk out the store and make a right and find Lady Footlocker next door with the shoes I just ordered in stock. I buy those and went back to Footlocker to cancel my order and put the $ on my debit card.
Now this is where I entered into Footlocker Twilight Zone. After a couple of days I check my bank account online and talked to my bank and no credit on my account. Bought 2, returned one I never got, still bought 2. Okay, bank said talk to Footlocker. I call and got this guy named JR who claims to be the store manager. I simply asked what the stores policy was that I could expect to see the credit back into my bank account. JR tells me that I need to talk to the bank, it’s not them. I told him about the stupid situation about going next door and finding the shoes and JR launches into the rant of “you don’t need to call anyone here stupid or retarded or foul language” none of which I did, I just referred to the stupidity of having to go next door to buy the shoes from a Lady Footlocker. Talk about a very bad attitude. Anyway the guy continues on his rant and then hangs up on me. My mouth dropped, I mean a little sympathy would have been nice.
So I called back to get his name and like a child he would answer and then hang up on me before I could get a word out. Then the phone just stayed busy until he stopped his behavior and answer ranting again at me. Now apparently the apple doesn’t fall from the tree because I called the online customer care? And they got mad that I was asking for the name for a district manager for the Costa Mesa store. They said this is the website only and hung up on me too. So I called New York and dropped into phone Purgatory.
My only choice is to dispute the charges with my bank and handle it that way. I will never buy another pair of shoes from footlocker again in my life. That’s my saying and I will pass the word along to anyone that is thinking of doing business with them. My mistake. Rt
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