This banking instituion is still holding on to money stolen from my account reported and closed by me in April. Calls weekly result in lie after lie (ex: your funds will be sent yo you on a new card, card recieved 13 days later, without funhds. Then closed by them). This allowed the person who stlole the funds to file a counter claim after i closed this account. Underguise of an investigation I have been hung up on by the risk team. I have sometimes had to call more than 15 calls in one day just to get them to answer the phone. Letter stating this issue resolved after supervisor stated a check was to be issued. Never sent.
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