On 06/07 I requested This charge needs to be taken off, I was not aware of any charges for this website, please cancel right away. Thank you.
Transaction #Date/Time Amount Description StatusTracking #
331965 06-07 14:16: 36 $99.00 175 bids 2 Spin shipped
Instant Delivery
Rita Cantu
Tue, Jun 7 12:15pm - Cusotmer Care15
Hi Rita,
We are happy to help you but as per of your email and name provided we cannot find your account.
Please provide us your complete account that you used in signing up in Bidrack.
Thank you!
Always here to help,
Bidracks Customer Care
Tue, Jun 7 12:17pm
I thought I was just registering for bidrack.com not paying for anything yet, there was no indication of any charges at the time I registered.
Tue, Jun 7 12:18pm - Cusotmer Care15
Hi Rita,
We are happy to help you but as per of your email and name provided we cannot find your account.
Please provide us your complete account that you used in signing up in Bidrack.
Thank you!
Always here to help,
Bidracks Customer Care
Tue, Jun 7 12:19pm
Tue, Jun 7 12:22pm - Cusotmer Care15
Hi Rita,
We are happy to help you but as per of your email and NAME provided we cannot pull up any record of your account.
Please provide us your complete another account that you might possibly used in signing up in Bidrack.
Thank you!
Always here to help,
Bidracks Customer Care
Tue, Jun 7 12:21pm
Rita Cantu
Original Message
From: bidrack Customer Care [mailto: [email protected]]
Sent: Tuesday, June 07 3:19 PM
To: Cantu, Rita M
Subject: [#957723] Cancel right away.
Tue, Jun 7 12:27pm
Rita Cantu
Original Message
From: bidrack Customer Care [mailto: [email protected]]
Sent: Tuesday, June 07 3:23 PM
To: Cantu, Rita M
Subject: [#957723] Cancel right away.
Tue, Jun 7 12:29pm - Cusotmer Care15
Dear Rita,
We thank you for reaching out to us here at Bidrack! We do see that you have purchased our $99 bid package of 175 bids. Directly to the left of where you enter your card number it states that you are being charged $99 and you will receive 175 bids. We are very sorry that you did not wish to do this. We apologize deeply for the inconvenience this may have caused. Unfortunately, due to our policies as stated in the terms and conditions you agreed to, I cannot give you a refund. But what I have gone ahead and done for the inconvenience, is give you 120 additional bonus bids which is a $80 value. These bids have already been added to your account.
Bidrack offers tons of featured deals and values on many items that you will not find on any other auction site! We want you to be happy! We are confident, that if you develop a strategy, give us a chance, and use Bidrack that you will actually save up to 90% off retail on your favorite brands.
Here are some of the auctions that recently ended:
• Camel Handbag sold for $0.21
• 100 Bid Vouchers sold for $0.23
• Raphael Bikini sold for $0.14
• Apple iPad2 sold for $39.33
• $10 iTunes Gift Card sold for $0.19
Additionally, We wanted to let you know the great benefits you receive with this purchase.
Ø Win Guarantee to ensure you win!
Ø Spin on the wheel daily to get free bids added daily!
Ø Buy it now option allows you to apply the used bids towards the purchase price just in case you don't win!
Always here to help,
Customer Care
Bidrack - The Fun way to Save!
Tue, Jun 7 12:30pm
RitaMC
Tue, Jun 7 12:32pm
I do not want this service and no there was no idication of any chrges when I register, please refund as I do not have this in my account.
Tue, Jun 7 12:33pm
I do not want this service.
Tue, Jun 7 12:41pm - Cusotmer Care15
Hi Rita,
We apologize for the inconvenience this has caused you.
We acknowledge your right to a refund by law, however since it is a part of our terms and conditions that this charge is non refundable as part of joining the site thus you consent to our no refund policy.
Thank you for your time and patience.
Always here to help!:)
Bid Rack Customer Service
Tue, Jun 7 12:49pm
I will contact my lawyers at Hohmann, Taube and Summers and find out
what I can do to have this resolved. Thanks!
Rita
Original Message
From: bidrack Customer Care [mailto: [email protected]]
Sent: Tuesday, June 07 3:42 PM
To: Cantu, Rita M
Subject: [#957723] Cancel right away.
Tue, Jun 7 12:52pm - Cusotmer Care15
Dear Rita,
I'm sorry to hear that you found our website unclear or confusing. Unfortunately, as per our terms and conditions, purchased bid packs are not refundable. Though, we are unable to issue a refund, your 120 extra bids have already been added to your account. I encourage you to go ahead and use them to win a great item of your choice. Even if you don't win, just contact us back and let us know so we can refund your bids through our Win Guarantee! Everyone is a winner at bidrack.com.
Always here to help,
Bidrack Customer Care
Tue, Jun 7 1:15pm
I will also be filing a complaint with BBB and will be filing with my state's Atty. Gen. Office.
Tue, Jun 7 1:18pm - Cusotmer Care15
Hello Rita,
Kindly contact our Customer Care Team at 1-800-238-6195 and they will be glad to help you further with your concern.
We apologize if the wait time is a bit longer than normal.
Thank you for your time and patience.
Always here to help!:)
Bid Rack Customer Services
Tue, Jun 7 1:31pm
When I call they tell me to email and hang up on me. At this time I am contacting the BBB and will be contacting my state's atty general's office and filling official conplaints.
Wed, Jun 8 5:05am
Why do I need to call, when I call they tell me to email, it has been
one great big circle. I was not told when registering that I would be
charged $99 dollars, if I knew this I would not have entered my credit
card that had no money on it, I would have entered another one. Please
refund my money in full asap!
Rita
Original Message
From: bidrack Customer Care [mailto: [email protected]]
Sent: Tuesday, June 07 4:18 PM
To: Cantu, Rita M
Subject: [#957723] Cancel right away.
Wed, Jun 8 6:04am
I have been trying since yesterday to have $99 put back into my account #957723.
Why do I need to call, when I call they tell me to email, it has been one great
big circle. I was not told when registering that I would be charged $99 dollars,
if I knew this I would not have entered my credit card that had no money on it,
I would have entered another one. Please refund my money in full asap!
This charge needs to be taken off, I was not aware of any charges for this
website, please cancel right away. Thank you.
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