I have internet service with Direcpath and it is the worst service. The only reason I have the service is because it is contracted within the apartment. I recently made a payment arrangment with direcpath to pay my bill on friday. Then yesterday, my service was interupted! I called the direcpath customer service for assistance. They say they have no record of my payment arrangment and in order to reconnect i need to pay the bill. I get paid on Fridays. I am a full time college student in my last semester of college, taking several online courses and must have the internet. I ask if they can reconnect until Fridays payment. They said no. I was then told by their billing department that should i come up with a way to pay the bill service would be restored that evening. I scraped around and found a way to pay the bill so I could continue my classes. After paying the bill, an hour later service was still not on. I called customer service and they tell me there is some sort of problem and i will need a technician to come out. So i am thinking okay i will have to wait until the morning to do my school work. They are not coming until Monday! I will at that point have lost a week of schooling that can not be made up and therefore will cause failure of midterms, more than likely resulting in a failure of classes, delaying graduation. I asked to speak to the same person I had originally spoken and he was on break. This happened 3 times in one day. I finally get a supervisor on the phone after 7 phone calls and they said there is nothing they can do about it that I will have to wait until Monday, even though this is their error! I am normally a very polite person but this is ridiculous. I put in several tickets to be called and everytime ended up calling them and chasing down someone to talk to trying to get the situation resolved. The final person I talked to who supposedly could fix the entire thing kept me on the phone for over an hour and most of it was on hold. Apparently there is a problem with the MAC address on the modem saying it is still registered to the old apartment. I have lived in current apartment for over a year and never had this trouble. I think these people have no idea what they are doing and it is absurd that people have to go through so much trouble just to maintain an internet connection. I have put in a call to corporate and plan on contacting the better business bureau on the grounds of false pretenses, i paid the bill same day instead of waiting until friday on the promise i would be connected that night, and i am waiting until next week! Do not choose direcpath they will do nothing but give you a headache and in my situation a lot of repeated school classes!
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