I had purchased major appliance October last year from Sears, and offer rebates for the delivery charge I had paid. Numerous attempt to trace this rebates, and was claimed to be sent already. I filled out complaint of not receiving, and answered was said it had been sent. However, I never received at all (Actually I had 2 different purchases, the first one reaches me without any problem, while this second one I had never received).
Now they told me that someone received it and spent it. I asked who and when the person used it, and they cannot provide me any information. I have NEVER received this second one. Numerous filing to Sears Rebate Center were sent in January, and April and May. They asked me to file a post-office theft to the post-office for them to investigate. I requested to have information from the post-office mail-theft reports, and was unwilling to provide, and asked me to talk to the National Customer Service, and the service is from the representative is not up to par as a customer service.
If any one need any emails trails, I am happy to provide. Sending out gift card for rebate is not a wise choice at all, as anyone can take it and use it. I had no problems in receiving checks, gift card (from my credit card rebate) without any problem. This is the only one that I never received. Please help me to settle it. The amount is only $87.99
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