Bought a mattress at Sears because they advertised free delivery ($75) after submission of mail-in rebate. We completed and mailed the rebate form with all the required documentation. Purchased the mattress on July 4 and mailed in rebate July 15. As of October 28 we haven't received the advertised rebate. We've made a number of calls and get various stories, (its in the mail, etc.) Now we've been informed that a third party (City Bank) had issued a card with a credit. We never got a card or anything else from Sears. After reading other complaints similar to ours I'm convinced someone is trying to give Sears a bad name. My next step in the process will be to document everything and go to the State Attorney Generals office as well as the Federal, Truth in advertising commission with a complaint. Additionally, I will Register a complaint with the BBB and Consumers Reports. We won't give up until they make this good. There are so many complaints on this subject that it will be a good candidate for a class action suite against Sears.
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