I have been having problems with the water department since December of last year when they hit me with a $141 water bill. Never did I use that much water as I was not at home but out of town taking care of a relative. Neither did I have a leak but all they said is pay or face disconnection of water.
In July I managed to pay 180.58 (including late fees) by that time water was disconnected. Called the water dept. And asked then to reconnect the water and told my friend to be there. Never did they show up at the time they said then when they came left a card on door dated 7/21 were unable to connect, registration on meter.
On 9/8 my friend went to the water sewer office and was told that the water would be reconnected that day between 5pm and 12 am. She waited for someone to show up till 12:30 am, but no show. Later at 1:41 A.M. Someone called me that water would be reconnected by 3 A.M. I told them I was out of town and why so late when someone had been waiting for 7 hrs. And no show. They re-assured me there was no need for someone to be home for reconnection.
Next day my friend finds a card on door Your meter has been installed, but the water cannot be turned on until someone is home call for appointment. (phone # given a non-working number). On Monday 9/12 I call the office and plead with them to please re-connect the water, again they did not show up on time they said. This time my friend left a note on the door Please reconnect water no matter what, and finally water was connected.
In October they sent a bill for $167.79 with 0 consumption of water. They claim every time they attempt reconnection there is a charge of $30.00 plus they are charging a $50 deposit. I have attempted to speak to them numerous occasions but all they said is they would deduct the fee for 9/9 due to the time of 1:41 A.M., they have not done that.
Water has been disconnected again, which is very serious because I have to bring my disabled cousin to live with me. I am retired with very low income and cannot afford this bill. Please someone help me.
0 comments