My interest rate was hiked from 13% to 30% after the new credit card rules went into affect in February.
I spoke with supervisors who told me they were requested a "reinstatement" of the agreed upon interest rate. They strung me along for a few more months, each supervisor promising the "request" had been "approved" and that there would be a refund of finance charges and the correct interest rate of 13%. I was told, "wait for your next statement, pay your bill".
I'm angry because I have acted in good faith, and even continued paying each month while trying to resolve the problem. And the worst part, I wrote to customer service, sent it USPS Priority Mail and they didn't even respond to that!
Looking for help above and beyond customer service. There's got to be somebody who can fix this, but I just can't find that person.
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