We purchased a used car from Girard Ford. 450 West Thames Street Norwich CT. 06360 They said they would clean the black seeds off of it. (The black pine tar seeds are from the pine trees above their car lot.) We purchased it and brought it back to have it cleaned up as instructed.
First trip back they replaced the front brakes making them sound like finger nails on a chalkboard and said they did not have time to get too cleaning the black seeds off the car. They insisted the brakes were a safety thing and had to be done due to their concern. The screeching should stop after they wore in. Problems persisted for the next six hundred miles. Girard still refused to do anything to fix them and I had new pads put on at another place. The rotors had been turned and it was just the cheap pads that they had used.
Second trip back the car was dropped off and they removed the seeds with sand paper leaving scratches all over the car. They could do nothing about the brakes. Bring it back again.
Third trip back to buff out the scratches from where the seeds were instead they replaced the rear end because they had a wreaked one that looked better? Claimed they knew nothing of the scratches and they would need the car for another week after having it for nine days. We could keep the loaner car until it was done. They wanted it to be nice for us and the salesman no longer worked there.
Made a Fourth trip back on day twelve due to insurance on loaner was expired. We noticed the expired insurance on the new loaner car and did not want to get stuck with the bill if anything happened Girard seemed unconcerned. Then I noticed my car was still not getting anything done to fix my car. I was given more run around by sales manager asked for my keys back and took the car to a reputable dealer.
The fun and games played by Girard reminded me of a shell game. With the car always being the loser. I had new tires and rims put on it along with an alignment before Girard replaced the rear end. I asked the other two shops that had worked or looked at it. Why Girard would replace a rear end on that front wheel drive car and they had no clue either. Due to the replacement of the rear end the rear struts made sounds at every bump on the New England roads. I had to pay for the new struts and another alignment at another shop.
Every trip back to Girard resulted in more damage done to the Vehicle. Talked to the service manager about the rear end and now the strut problems and was told he showed no record of it being done. Plus his work order from the sales manager said to do nothing to fix the scratches. Paper work was lost and records misplaced along with knowledge of what was going on. I also got to pay for a new paint job! Moral of my experience is BEWARE OF GIRARD! Hope this saves someone else from the shell game Girard likes to play. Todd
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