The 10.00 gift card is a poor substitute for $200.00 off TV's that I had in my cart and paid for with a credit card and charge was applied to credit card and email confirmation was received by me, from Walmart of acceptance of purchase.
I believe that if that is the best you can do in this situation and you are hurting that bad, you need to keep the 10.00.
Thanks but no thanks — Original Message — From: Walmart.com OrderFulfillment To: Cindy Rust Sent: Tuesday, November 09 10:34 PMSubject: Re: Fw: Pick Up Today Order Confirmation xxxxxxxxxxxx6
Dear Cindy,
Thank you for contacting Walmart.com regarding following up on your Pick Up Today item being out of stock.
We see where you were provided a $10 dollar gift card for your inconvenience. We strive to correct all system errors before they reach our customers but, unfortunately, there are times when system errors happen which does not diminish the inconvenience you experienced.
We appreciate your business and are available for any concerns that you have. Please enjoy your gift card and let us know if there is anything else you need.
If we may be of further assistance, please email us at [email protected]. Sincerely, Walmart.com Customer Care
Original Message Follows:& I understand that these are out of stock now, but when I was ordering at 8, it showed to be in stock and I have been to the store since and this is a regular stock item that will come back in stock according to store personnel and I do not mind waiting on the product to come back in stock, if it was an item that was not going to come back in stock that would be a different case and I would have no choice in the matter because you can't sell something you are never going to receive. If I had known in advance that your "in stock" at that store was in correct, there were 2 other stores that were showing them in stock that were not to far away that I could have ordered from them instead. The store that was the closest to me showed out of stock so I chose the 2nd closest to order from that was the Waxahachie store. To reiterate again, I do not mind waiting for the items to come in. Thank youCindy — Original Message — From: Walmart.com OrderFulfillmentTo: Cindy RustSent: Tuesday, November 09 6:50 AMSubject: Re: Fw: Pick Up Today Order Confirmation xxxxxxxxxxxx6
Dear Cindy,
Thank you for contacting Walmart.com regarding your Pick Up Today order for the VIZIO 26" Class RAZOR LED LCD HDTV.
Unfortunately, due to a system error, these were shown as 'in stock' and available when in fact they are not.
We strive to deliver the best experience possible and appreciate your understanding that certain conditions sometimes prevent that from happening. We are working swiftly to correct this technical error.
Please check your inbox for a FREE $10.00 egift card being sent to you by Walmart Customer Care. We know that this cannot totally make up for the amount of inconvenience you were caused by the system error but hope you understand that excellent customer service is our number one priority.
If we may be of further assistance, please email us at [email protected].
Sincerely, Walmart.com Customer Care
Original Message Follows:& RESENDING because of no reply
Original Message — From: Cindy RustTo: orderfulfillment@walmart. ComSent: Saturday, November 06 12:58 PMSubject: Re: Pick Up Today Order Confirmation xxxxxxxxxxxx6
Customer Service I had a call from the store this morning and she told me this was not available online and she was going to cancel my order, I explained that it was available online and she was going to check on it, then she called back again and said they were out even though it showed still available, I asked if they would get more and she said they would, and I said I did not mind waiting. She said she would check with manager and get back with me. I have not heard back and I received an email canceling the order. I ordered this after checking a couple of store locations close by to see which one had them available and it showed the store she called from, what gives, why was it showing available there? I would have ordered from another location if I had known they were out. This does not seem fair especially since you will get more in. Thank you for checking into thisCindy — Original Message — From: orderfulfillment@walmart. ComTo: crusttx@msn. ComSent: Saturday, November 06 8:23 AMSubject: Pick Up Today Order Confirmation xxxxxxxxxxxx6
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Dear Cindy Rust, Thank you for your order. It is currently being processed and we will contact you as soon as it is ready for pickup. You can also keep track of this order's status by visiting My Account. Pick Up Today Items 1. Wait for email and/or text message with your exact pickup time (about 4 hours after order confirmation, or next day when order is confirmed after 6:00 P.M.). 2. Print the email or save the text message. Only one copy per order is needed. 3. Go to the Walmart.com Services/Site to Store pickup area in your Walmart store. Bring your email or text message plus a photo ID. (Pickup hours are 10 A.M. To 10 P.M. Daily). Please note: If there are no Walmart associates in the pickup area, use the touch screen located near the register to call for assistance. IMPORTANT: Your items will be held at the store for 48 hours after you receive the Ready for Pickup notification. After 48 hours, we will restock the items and refund your order total. Pickup Information Walmart Supercenter #2601200 N Highway 77Waxahachie, TX 75165 (972) 937-3460
Pickup Person: Cindy Rust
Pickup Mobile Alert: Mobile Number: Not entered for this order.
Walmart Pick Up Today Order Number: xxxxxxxxxxxx6 Pick Up TodayItemsQtyApproximate Pickup TimePriceVIZIO 26" Class RAZOR LED LCD HDTV, M260VA212:21 P.M. 11/06 - 11:21 A.M. 11/08 CT Please wait for email and/or text message with exact pickup time before going to the store.$198.00Subtotal:$396.00Shipping: N/ATax:$32.67 See our Returns Policy or contact Customer Service Walmart Pick Up Today Total:$428.67 Order Summary Order Date: 11/06Subtotal:$396.00Shipping: N/ATax:$32.67Total:$428.67Credit card:$428.67
Billing Information Payment Method:
Billing Address: Credit card: card name: XXXX-XXXX-XXXX-xxxx
Cindy RustAddressCity, TX ZipUSA If you have any questions, please reply to this email and let us know how we can help. Sincerely, Your Walmart.com Customer Service Teamwww.walmart.com
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