I ordered a computer, spare battery and MS Office from Dell. They informed me that Office would be ten days late, so I bought a copy elsewhere and asked to return the one they had failed to send in a timely manner. It took three separate emails and multiple attempts filling out their ridiculous time-wasting forms to get a return authorization. Today I found out they sent the wrong battery - I spent an hour on the phone with them before they finally agreed to send me the right battery for the price initially quoted. They so far have failed to actually do so, and have put me through additional wasted time filling out forms with duplicate information they ALREADY HAVE. DO NOT buy anything from Dell!
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