Target needs to reconsider their hiring process. My friends' children work as managers at Department stores and recognize that customer service is what affects the bottom line. These ladies are young but have degrees and brains! I was at the Irvine Target and had the displeasure of dealing with a manager with the IQ of my shoe size named Susan Roysden. I had come - with a receipt - to return a DVD that did not work. It had already been exchanged once and I refused to exchange it the second time as it was clearly a bad batch. After a 15 minute battle of raised voices in front of other customers and her total refusal to return my money she agreed to change it for the 3rd time. I accepted - went to another Target and returned it. Now you tell me! Is it Target's policy to inconvenience a customer like this? What sense did that make. The DVD was open when I returned it so she did not want to take it back. She quoted the "law" to me that it was Target's policy and no Government policy could override it. REALLY??? So she exchanged it for an unopened one that I could return? Go figure! THAT my friends was VERY intelligent. Would you not say?
0 comments