I purchased online gift card from New Egg on 11/6; the recipient never received email from New Egg containing gift card.
I contacted New Egg customer service and they said they would resend the card to me and the recipient; neither of us received the card. I contacted the customer service department three more times and was told the card would be resent to both parties each time, but again, neither of us received the card.
On 11/30, I asked that the gift card be canceled and the money refunded and I was told it would be refunded within 48 hours.
I called again on 12/3, as the money had not been refunded to my account, and was told by a customer service rep that the card had been canceled two weeks prior, long before I first contacted them inquiring about the status of the card. They were not able to tell me why it was canceled or by whom, and insisted that the money had been refunded to my account on 11/19.
My bank has no record of the refund, and New Egg has not provided me with any information from their records indicating the refund ever happened, despite my attempts to gain that information.
I have spoken with numerous customer service reps and an escalation rep, all who have failed to provide me with any proof that New Egg refunded the money.
I have filed a dispute with Bank of America about this matter, as attempts to work with New Egg to resolve the matter have been completely futile.
I have been a loyal New Egg customer for years, but I will never purchase anything from them again after this ordeal.
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