I went to the Electronics department to seek assistance regarding a prior Target purchase of a dvd/vcr combo. No one was at the register so I pressed the customer service button. It said that "someone would be with me within 60 seconds". I waited. No one showed up. After the 60 seconds, I pressed the button again. Still no Target team member. I opted not to press it again since no one was responding. I just stood at the Electronics cashier counter waiting for someone to surface. Finally, after 2 additional minutes a team member named Jess walked up to the cash register counter. He walked inside the cash register counter and began to organize something on the counter. He looked up at me, didn't acknowledge me, and proceeded to continue organizing whatever he was working on. I continued to stand immediately in front of him and tapped on the counter. He did not look up anymore. He did not greet me. He didn't say anything. He acted as if I didn't exist. I was so enraged that I proceeded to go to the customer service desk and request a store manager. A team member named Kevin came over and asked how he could help me. I told him what had just happened. He responded with a very weak excuse for Jess's behavior. Kevin said that if Jess did not have his walkie on the correct channel, he would not have ever heard the pager request. I told Kevin that I understand that excuse, yet no one responded to the pager AND when Jess did arrive to the register he blatantly ignored me. Kevin offered the excuse about the walkie again. Clearly, I was appauled that he was unapologetic for the lack of customer service on Jess's behalf. There is never any excuse to ignoring a customer especially when they are standing in front of you. A team member does not require a walkie to SEE that a customer is standing directly in front of them awaiting service. This was an absolute horrible experience. As a result, I am going to return the dvd/vcr combo and purchase it from a store that is willing to provide customer service!
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